Cancellation Policy

If an appointment is cancelled with a less than 24 hours notice, the 50% deposit or 100% prepayment, that was taken at the time of booking, is forfeited. This policy has been put in place to ensure that our therapists are paid for missed appointments and no shows. If a client no-shows, Knot Bad Massage may require a full deposit for the next session, this is at the discretion of the manager scheduling the appointment.

Membership Cancellations/Missed Appointment Policy
If a member no-shows or late cancels an appointment, a credit from their account will be deducted to cover the missed appointment.

We appreciate your understanding in this matter.