River City Clinical Massage provides massage therapy with a focus on decreasing pain from chronic conditions, assisting in recovery from injury, and enabling you to reach your peak fitness level.

 

We use proven therapeutic massage techniques, active isolated stretching and vibration therapy to stop your pain. We then empower you take control of your recovery through education. Understanding the cause of the injury is crucial if you want to recover and remain injury free.

 

River City Clinical Massage Service Guidelines

Please make yourself aware of our service guidelines, which have been designed to ensure you have a truly enjoyable visit with us. Peace is important in all massage setting so please silence cell phones when you enter. We respectfully request that you arrive at least five minutes prior to your scheduled appointment time.

 

Booking appointments:

• Appointments may be booked through our website or by phone during business hours.
•  A credit card is required to hold all appointments for all new guests and online bookings.
• We accept cash, checks, credit cards and River City Clinical Massage gift certificates.
• Tips may be paid in cash or charged to your credit card. 15-20% is customary, however, the amount you leave is truly at your discretion.

 

 If you are late for a scheduled appointment, there are two options:

• You may opt to shorten your treatment.
• You may reschedule your appointment; however, a $20 cancellation charge will be incurred.

Cancellation Policy: We understand that occasionally you may have to cancel an appointment with us. You will receive an email or text the day before each appointment as confirmation. As a courtesy to our clients and staff, it is policy for all clients to give 24-hour notice of cancellation. Failure to do so will result in a $20 charge of your scheduled treatment. If we have to cancel your massage, for any reason, within the 24-hour grace period we will add a $20 credit to your account for future use.

Refunds: Services are non-refundable.

Packages: Packages are non-refundable.

Gift Cards: Purchase Gift cards for any treatment, package or service online.

Terms of Membership:  If you choose to participate in our membership program, an automatic monthly payment is set up on a credit card. Your payment is then added to your account as a credit balance, which you use when you come in for your scheduled service. As a member you are receiving a discounted rate for services and products This requires a three-month commitment. Your membership may be shared with a family member (for monthly membership services only).  Monthly services may be rolled over for one month. Services may be used only after the payment is made. All Membership payments to River City Clinical Massage are final and non-refundable. Termination of your Membership can be made after the expiration of the 3-month minimum commitment and upon thirty (30) days written notice, either by mail, to the office or by email. Your membership will automatically renew each year unless you direct us otherwise.  Early cancellation of membership will result in a $30 termination fee.

Default/Remedies: If your credit card is declined, you will receive an email from us. Please make sure to resolve the issue promptly. Any monthly payment received more than ten (10) days after the due date shall be subject to a late charge of ten percent (10%) of the amount due or $20.00, whichever is greater.

 Treatment Results: Some services may require multiple treatments for positive results. The total number of treatments may vary between individuals.

 

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