Michelle is absolutely awesome! I began seeing her to take advantage of the externship massage offer, and I'm now hooked - I go on a weekly basis because it's just the best hour of the week. She's so easy-going that I'm not afraid to tell her "hey I like this, but I don't like this" (whereas normally I just grit my teeth and suck it up when someone is hitting a spot that hurts.) She begins each session with a rundown of what you do and don't want done - which really results in a custom massage. She can do deep pressure if you ask, she can go light as a feather if you ask. And she remembers what you usually do and don't want. We can have pleasant chit chat to begin, but she doesn't try to keep me talking, which is another thing that's critical for me. I want to shut my eyes and just drift away...and she let's me do that. I love my hour with her - perfect massage, perfect pressure, perfect experience. Highly recommend to anyone!